Privacy Policy for ChatKwik
Last Updated: June 28, 2025
1. Introduction
Welcome to ChatKwik, a product of KwikTech IT Services LTD ("we", "us", or "our"). This Privacy Policy explains how we collect, use, and safeguard your personal data when you interact with our website (https://chatkwik.in), web application, browser extensions, APIs, or related services (collectively, the "Service").
By using our Service, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use the Service.
2. Data We Collect
We collect the following categories of data to provide and improve the Service:
2.1 Personal Information
Name
Email address
Phone number
Company name
Billing information (if applicable)
2.2 Usage Data
IP address
Browser and OS details
Interaction logs
Message activity logs (time, delivery status, media metadata)
2.3 Cookie Data
Used for session tracking, preferences, and analytics. You can disable cookies in your browser settings.
2.4 Payment Data
Handled securely by trusted third-party processors. We only store transaction summaries (not full payment details).
3. How We Use Your Data
To operate and maintain your ChatKwik account
To send and manage WhatsApp messages
To provide message delivery reports and logs
To process payments and manage subscriptions
To troubleshoot errors and enhance user experience
4. WhatsApp API Integration
4.1 Use of WhatsApp Cloud API
ChatKwik is built to work with the official Meta WhatsApp Business Cloud API. All message delivery, templates, sessions, and interactions are processed using secure API calls to WhatsApp’s cloud infrastructure.
4.2 WhatsApp Data Processed
When using ChatKwik to send messages via WhatsApp:
We may store phone numbers, message status (sent, delivered, read), timestamps, and media references.
Message content (text, images, PDFs) is transmitted through WhatsApp’s API and may be temporarily stored for delivery confirmation or reporting purposes.
4.3 Meta Policy Compliance
We strictly follow:
WhatsApp Business API Commerce and Business Policies
Meta Platform Terms and Developer Policies
Data Minimization and Limited Use practices — we do not access or analyze your WhatsApp message content for profiling or advertising.
4.4 No Data Sharing with WhatsApp for Ads
We do not share or connect WhatsApp user data with Facebook Ads or any Meta marketing services.
4.5 User Consent
You are responsible for obtaining valid user consent to send them messages via WhatsApp. ChatKwik offers opt-in and opt-out options that you can implement.
5. Data Retention
User and message logs are retained only as long as necessary (default: 6–12 months)
You may request account deletion or data erasure by contacting us
Backup data may persist in secure archives for compliance purposes
6. Disclosure of Data
We may share data with:
Law enforcement or regulators (if required)
Hosting and payment service providers under strict confidentiality
No third-party data brokers, advertisers, or AI platforms
7. Security Measures
SSL/TLS encryption
Role-based access controls
Secure hosting infrastructure
Regular vulnerability scans
8. Your Rights
Depending on your region (e.g., GDPR, CCPA), you may:
Access, correct, or delete your data
Object to processing
Request data portability
Email your request to: [email protected]
9. Children’s Privacy
The Service is not intended for users under the age of 18. We do not knowingly collect data from minors.
10. Updates to This Policy
We may modify this policy from time to time. Changes will be announced via our website and take effect once posted.
11. Contact Us
KwikTech IT Services LTD
Email: [email protected]
Website: https://chatkwik.in